Describe the Problem

Three details make the first visit shorter. First, where the equipment lives: a closet air handler in a condo, a rooftop unit on a Wilshire tower, or a furnace under a 1920s house north of the Village. Second, when the trouble shows up, since a system that only fails late in the afternoon points somewhere different from one that never starts. Third, whether the building manager or HOA has to open the roof or sign off on work hours. With those, we can bring the right parts on the first trip around Westwood, and the callback you get is about timing, not a sales pitch.